Fresh Promotions Guarantee

At Fresh Promotions, we stand behind the quality of the promotional products we supply and the service we provide. If for any reason you are unhappy with an order supplied by Fresh Promotions, we will do our utmost to investigate the issue promptly and work with you to achieve a satisfactory outcome.

Our Commitment to Quality

Fresh Promotions takes customer satisfaction seriously. We work with established printers, manufacturers and wholesale suppliers to provide promotional products that meet the specifications agreed for your order and present your branding professionally.

Our team carefully manages artwork, branding, production and delivery requirements so that your finished promotional merchandise is supplied to the highest practical standard. If you have a concern about the quality of an item or the way your branding has been produced, contact us and we will review the matter with you.

The Fresh Promotions Guarantee

The Fresh Promotions Guarantee is our commitment that concerns regarding your order will be handled professionally, fairly and in a timely manner. We aim to provide quality promotional merchandise and practical customer service throughout the quoting, artwork, production and delivery process.

If something has not gone as expected, we want to know about it. Contact our team as soon as possible with the details of your order and the issue you have identified so we can investigate and determine the most appropriate response.

Delivery of Your Order

Fresh Promotions also takes responsibility for ensuring your order reaches you in good condition. We work with national freight and courier providers to deliver promotional products throughout Australia.

If goods are damaged in transit or an order goes missing during delivery, contact us promptly. We will investigate the issue with the freight provider and work to resolve the situation rather than leaving you to deal with the courier company yourself.

Professional Support From Start to Finish

Our service does not end when your order enters production. Fresh Promotions remains available throughout the process to assist with artwork questions, branding requirements, delivery updates and any concerns relating to your completed order.

We believe customers should be able to order custom branded merchandise with confidence, knowing there is a real Australian business available to assist if an issue arises.

Questions or Concerns?

If you have a question about the Fresh Promotions Guarantee, an existing order or a concern about promotional products supplied by us, please contact our team. Providing your order details and a clear description of the issue will help us investigate the matter efficiently.

FreeCall: 1800 129 999
Email: contact@freshpromotions.com.au
Office Hours: Monday to Friday, 8:00am - 4:00pm AEST

Our Goal

Our goal is straightforward: supply quality promotional products, present your branding professionally, deliver your order in good condition and provide responsive assistance if something goes wrong.

Fresh Promotions Pty Ltd
Promotional Products Australia & Custom Branded Merchandise Australia